At ArtistClap, customer satisfaction is our top priority. We stand by the quality of our work and offer a 100% no-questions-asked refund policy. Here are the details of our refund and return process:
Damaged or Lost Packages
If your package arrives damaged or gets lost in transit, we will repair or replace your painting at no additional cost.
Satisfaction Guarantee
If you are not 100% satisfied with your custom portrait, you can request a return within 7 days of receipt. Here’s how it works:
- Initiate a Return: Contact us within 7 days of receiving your painting to initiate a return.
- Original Packaging: Ensure the painting is in its original packaging.
- Quality Check: The returned painting will undergo a quality check before the refund is processed.
Refund Options
- Full Refund: You can choose to receive a full refund to your original payment method.
- Store Credit: Alternatively, you can opt to receive the refund amount as store credit, which you can use for your next order with us.
Handmade Guarantee
All our paintings are 100% handmade. You can verify this by checking the texture and smell of the painting upon arrival.
Returns and Replacements
- Customers are responsible for returning the faulty painting within 7 days of receiving it.
- Gift Cards do not qualify for returns.
Refund Processing Time
- The refund amount will be reflected in your account within 5-7 working days.
Free Shipping
We offer free shipping worldwide!
Thank you for choosing ArtistClap. We are committed to providing you with exceptional service and beautiful, custom artwork that you will cherish forever.
Artwork Customization:
While images displayed on our website may be digitally created or modified for illustrative purposes, the final product received by the customer is always 100% handmade by skilled artists.
Contact Us
For any inquiries or assistance, please email us at info@artistclap.com.